Case Studies List

Improve Parking Officer Safety
Parking is an important aspect that keeps the economy strong in city and urban areas. In most councils, parking officers provide the education, safety, and enforcement of parking laws to ensure safe and proper flow of traffic across the city.
Trending up over the months was the amount of violence towards the parking officers by members of the public. Key stakeholders were consulted as the scope of the engagement refined. Working with the managers of the department, data was collected, analysed and presented back to facilitate robust discussions. Over six weeks, the workshop series incrementally honed in from problem definition, to root cause analysis, to options analysis, and to solutions roadmapping. The workshops empowered all officers to share their thoughts and ideas for improvement. The participation rate was over 85%.
Through the series of workshops that brought together senior management, team leaders, parking officer representatives from each regions, WHS managers and union leaders, we facilitated the development of de-escalation techniques, measurement, key metrics and continuous improvement culture towards zero harm. Over 12 months post workshops, the aggregate severity and frequency was reduced considerably. The officers were better equipped to handle difficult situations, improved in productivity and feeling safer. With renewed confidence, the city can be assured that the flow of parking and human activities continue to contribute to the thriving economy of city.

E-commerce Optimization
An online retail company wanted to improve their website performance and increase sales.
Identifying ways to enhance user experience and streamline the checkout process.
Implemented faster loading times and simplified checkout process, resulting in a 20% increase in conversion rates.

Supply Chain Efficiency
A multinational corporation sought to improve the efficiency of their supply chain operations.
Reducing lead times and optimizing inventory management across multiple locations.
Implemented automated tracking systems and optimized warehouse layout, resulting in a 15% reduction in operating costs and faster order fulfillment.

Customer Retention Strategy
A telecommunications company aimed to reduce customer churn and improve loyalty.
Identifying key pain points for customers and implementing targeted retention strategies.
Implemented personalized customer service initiatives and loyalty programs, resulting in a 25% increase in customer retention rates.

Sustainability Initiative
A manufacturing company wanted to enhance their sustainability efforts and reduce environmental impact.
Implementing sustainable practices without compromising production efficiency.
Adopted renewable energy sources and waste reduction measures, resulting in a 30% decrease in carbon footprint and positive brand perception.

Digital Transformation Journey
A traditional brick-and-mortar retailer embarked on a digital transformation journey to stay competitive in the digital age.
Integrating online and offline channels seamlessly and adapting to changing consumer behavior.
Launched an omnichannel strategy and personalized marketing campaigns, resulting in a 40% increase in online sales and improved customer engagement.